RETURNS + EXCHANGES
You have 14 days from the date of delivery of your order to inform us that you wish to return your order. Once you have informed us, you then have a further 14 days to return the item to us. We will then inspect your return and provide you with a decision as to whether or not your refund is eligible within 14 days of receiving the goods back.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
IMPORTANT POINT: The original dispatch note (the piece of paper inside your order) must be sent back with any return for it to be processed. If you do not include it, we cannot identify your return and therefore cannot process it.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
EXCHANGES (IF APPLICABLE)
We only exchange items if they are delivered to you defective / damaged or if you want to swap them for an alternative size / style.
To return your product please post it to:
S.P.A. Studios c/o myWarehouse Ltd
unit 28, Heathfield, Stacey Bushes
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping (from us to you) will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.