Returns

RETURNS

Every order we produce is custom made to your specification - your artwork, your products, your quantities. Because of this, we do not accept returns or offer refunds for change of mind, over-ordering, or errors in the artwork or specification that you approved before production. Please check your quote, artwork proofs and sizing carefully before approving - what you approve is what we make.

FAULTY OR INCORRECT ITEMS

If something isn't right, we'll make it right. If any items in your order are defective, damaged in transit, or do not materially match the specification you approved, contact us at support@spa-studios.com within 14 days of delivery. Include your order or invoice number, a description of the issue, and photos of the affected items - that's usually all we need, and in most cases you won't have to post anything back.

Once we've reviewed your claim, we will, at our discretion, reprint and replace the affected items, or refund you for them. Where we do need items returned for inspection, we'll tell you and cover reasonable return postage for faulty goods. Please don't return anything without contacting us first - unannounced returns can't be identified or processed.

Nothing in this policy affects your statutory rights.

REFUNDS (WHERE APPLICABLE)

Where a refund is agreed, it will be processed to your original payment method. If you haven't received an agreed refund after 10 business days, check with your bank or card provider first - refunds can take a few days to post - and then contact us at support@spa-studios.com if it still hasn't arrived.

RETURNS ADDRESS

If we've asked you to return items for inspection, please post them to:

S.P.A. STUDIOS
7 Green Leaf Avenue
London
SM6 8HB
United Kingdom